Privacy Policy

Last updated: March 2026

1. Who We Are

Mobile Mechanic Durban is a mobile vehicle repair and servicing business based in Durban North, KwaZulu-Natal, South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

When you use our website contact form or communicate with us, we may collect the following personal information:

• Your name
• Phone number
• Email address
• Vehicle details (make, model, year)
• Your location or suburb (to determine service area)
• Details of the service or repair you require

3. How We Use Your Information

We use your personal information solely for the following purposes:

• To respond to your service enquiry
• To provide you with a quote for vehicle repairs or servicing
• To schedule and carry out the requested service
• To contact you regarding your booking or follow up on completed work

We do not sell, rent, or share your personal information with any third parties for marketing purposes.

4. Third-Party Services

Our website uses the following third-party services that may process data on our behalf:

• Cloudflare — Hosting, DNS, and content delivery. Cloudflare may collect basic analytics data such as page views and visitor countries. See Cloudflare Privacy Policy.
• FormSubmit.co — Form submission processing. When you submit our contact form, your data is transmitted via FormSubmit.co to our email. See FormSubmit Privacy Policy.
• Elfsight — Google Reviews widget displayed on our website. Elfsight may use cookies to display review content. See Elfsight Privacy Policy.
• Google Fonts — Web fonts loaded from Google servers. Google may collect basic connection data. See Google Privacy Policy.

5. Cookies & Tracking

Our website does not use advertising cookies or behavioural tracking technologies. We do not run Google Analytics, Facebook Pixel, or any similar tracking scripts. Third-party services such as Cloudflare and Elfsight may set functional cookies required for their operation.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. Contact form submissions are retained for up to 12 months to follow up on enquiries and provide after-service support. After this period, your data is securely deleted unless you have become an ongoing customer, in which case we retain minimal records for warranty and service history purposes.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request that we correct any inaccurate or incomplete personal information.
• Deletion — Request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Objection — Object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS, and form submissions are encrypted in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your POPIA rights, please contact us at: