Terms of Service

Last updated: March 2026

1. Service Area

Mobile Mechanic Durban provides on-site vehicle repair and servicing within the greater Durban area, covering approximately a 30-kilometre radius from Durban North, KwaZulu-Natal. This includes suburbs from Ballito in the north to Bluff in the south, and from Hillcrest in the west to the Durban beachfront. Service availability outside this area may be arranged on request and may be subject to an additional callout fee.

2. Quotes & Pricing

All quotes provided via our website, phone, or email are estimates based on the information available at the time. Final pricing may vary after a physical inspection of the vehicle reveals the actual condition and scope of work required. We will always communicate any changes to the quoted price and obtain your approval before proceeding with additional work. No work will be carried out without your prior consent.

3. Warranty

We stand behind our workmanship and the parts we supply:

• Labour warranty: All repair work carried out by Mobile Mechanic Durban is covered by a 6-month or 10,000 km (whichever comes first) workmanship warranty.
• Parts warranty: Parts supplied by us carry the manufacturer's warranty, typically 6 to 12 months depending on the component. Original proof of purchase is required for warranty claims.
• Exclusions: Warranty does not cover damage caused by misuse, accident, neglect, unauthorised modifications, or failure to follow recommended maintenance schedules. Customer-supplied parts are not covered by our warranty.

4. Payment Terms

Payment is due upon completion of the service or repair unless otherwise agreed in writing. We accept the following payment methods:

• Electronic funds transfer (EFT)
• Instant EFT or bank transfer
• Cash

For larger repairs, a deposit may be required to cover the cost of parts before work commences. The balance is payable upon completion. We will confirm deposit requirements when providing your quote.

5. Cancellations & Rescheduling

We understand plans change. If you need to cancel or reschedule a booking, please give us at least 4 hours' notice. Late cancellations or no-shows may be subject to a callout fee to cover travel time and lost bookings.

6. Customer Responsibilities

To enable us to carry out our work safely and efficiently, we ask that you:

• Provide accurate information about your vehicle and the issue you are experiencing.
• Ensure the vehicle is accessible and parked on a flat, hard surface with adequate space for us to work.
• Inform us of any known hazards, security gate codes, or access requirements at your property.
• Ensure someone is available at the service location or contactable by phone.

7. Limitation of Liability

Mobile Mechanic Durban exercises reasonable care in all work performed. However, our liability is limited to the cost of the service or repair provided. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of use of the vehicle, loss of income, or costs of alternative transport. Pre-existing conditions or faults not related to our work are excluded from liability.

8. Vehicle Condition

Our services address the specific repairs or maintenance agreed upon. We are not responsible for pre-existing mechanical, electrical, or structural faults unrelated to the work performed. If during the course of our work we discover additional issues, we will inform you and provide a separate quote. No additional work will be carried out without your approval.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms or our services shall be subject to the jurisdiction of the courts of KwaZulu-Natal, South Africa. These terms are subject to the Consumer Protection Act, 2008 (CPA) and the Protection of Personal Information Act, 2013 (POPIA).

10. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact

If you have any questions about these terms, please contact us: